Frequently Asked Questions

Everything you need to know about your KittySpout purchase.

How long does shipping take for my KittySpout order?

Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually arriving within 10-15 business days.

What is your return policy?

We offer a 30-day risk-free trial. If you or your cat are not completely satisfied with the KittySpout fountain, you can return it for a full refund within 30 days of delivery.

Are the fountains BPA-free and safe for my pet?

Yes, all KittySpout fountains are made from high-quality, food-grade stainless steel or BPA-free materials to ensure the highest level of safety and hygiene for your cat.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How often should I replace the filters?

For optimal water freshness and to protect the pump longevity, we recommend replacing the charcoal filters every 2-4 weeks depending on the number of cats using the fountain.

Does the fountain come with a warranty?

Every KittySpout purchase is backed by a 1-year limited warranty covering any manufacturing defects or pump failures under normal usage conditions.